FAQs

 

  Switching to SmartGolf

While there are many individual benefits from its booking and competition modules, the overall SmartGolf experience is enormously positive for club members, administrators and pro-shop staff. Configuration is intuitive and natural, views on both mobile and larger screens are uncluttered and comprehensive, and the natural flow and navigation in the product makes for an easy and stress-free SmartGolf experience with higher member engagement.
SmartGolf is a fully integrated yet modular package designed to function as your booking, competition and membership systems. You can use any of these modules individually or combine them with your existing service modules. You can also create links from within SmartGolf to other systems, such as the BRS booking system.
SmartGolf includes all the booking features you expect and need: full member policy application, waiting lists, email confirmations, website integration, restricted visitor/commercial booking views, and more besides. Purse replenishment and buddy transfer is facilitated while holding a booking reservation. Tee sheets are constructed from highly flexible configured templates with day-of-week and time-of-day settings. Late changes to tee-sheets or full replacement are easily accommodated. Courses of 27 or more holes are well served by a flexible approach to course loops in the booking design. Most importantly, competitions are fully integrated into the booking system, so that competition configuration sets the booking policy (opening time, entry fee cut-off time, booking close time, and member category eligibility).
SmartGolf is specifically designed for high-speed booking during the initial booking rush at competition opening time. Data transfer is minimised for the initial tee-time request, so that repeat attempts can be made quickly when a chosen tee-time has been taken by another. This allows even the unlucky booker makes repeated attempts to reserve a tee-time at typically c.1 second intervals during this initial booking period.
The SmartGolf software system is licensed to clubs with either monthly or annual fees according to preference. We don’t barter tee times for payment, but we can assist with marketing selected tee times onto a third-party site, as determined by the club. Our promise and commitment is to deliver greatly increased functionality and usability than your existing providers and at a lower cost.
SmartGolf has unrivalled capabilities for competition handling, covering every form of singles and team competition, scoring variations, qualifier entry into matchplay competitions, open draw match play competitions, order-of-merits including automatic points update from their constituent competitions, competition open draws, and on-course scoring with optional live leader-board for all single and team stroke play formats. The ease-of-use and breadth of capabilities of SmartGolf will be very welcome to your members and staff.

  SmartGolf User Experience

The switchover period can typically be done in a single day, and members welcomed immediately after. First, credentials must be obtained from Golf Ireland. With these, course and member data can be downloaded into a new portal for your club. Some additional facets of member information can be added using CSV files, e.g. member category and any other personal data not residing in the GI record. An introductory email can then be sent to all members by email, which will include a bypass login link, with the member being reminded to change from the default paassword. Competitions can be set-up in minutes, and there is a large repository of help material to guide members and administrators in the early days.
In general, user authentication through email is preferable for security, and also since it allows members to receive confirmations and other communications. However, a member without email access can still login once they have their credentials, username being their Golf Ireland CHD card number and password as the initial club default designated one.
SmartGolf is delivered through modern web browser technology, and is fully functional on smart phone, tablet/iPad, laptop or desktop computers. Naturally, a smart phone is most appropriate for the on-course scoring feature, but otherwise there is no difference and a member can access from multiple devices.
SmartGolf is a modern Progressive Web App (PWA), and operates without the need to install an App from the AppStore or iStore. Instead, when first logging in, you are invited to "Install to Home Screen" (an equivalent manual action is required on iOS phones) which is a capability of your device’s web browser. Once installed and accessed through the desktop link, you experience a fully equivalent experience to an installed App, including Push Notifications on all platforms, and harnessing of the advanced and timely security of modern web browsers. An additional benefit of this design is the continued operation of On-Course Scoring when temporarily offline.
There is a club setting in SmartGolf granting members permission to self-designate a general play score. Otherwise, pro-shop or administration staff can create a member’s general play scoring intent in a few keystrokes in SmartGolf, With the intent created, the member can then log into the SmartGolf App, and complete the scorecard as they play their round.
Administration assistance is required, and the visitor can be found by a search in SmartGolf using club and a portion of their name, or by their card number. Once the intent is created, the visitor can access their scorecard through the SmartGolf portal (the login screen has a ‘visitor access’ button, requiring only the golf card for limited access to the on-course scoring feature). The visitor completes their scorecard in the SmartGolf app, and the scorecard will then be automatically included in the SmartGolf end-of-day scores upload to the handicap platform.
The SmartGolf platform operates on secure HTTPS, with login authentication required for all accesses. In addition, a collection of permission settings govern all administration action, allowing you to tailor the access rightd of each staff user. GDPR requirements on members’ personal data are satisfied by both SmartGolf and Golf Ireland, with whom SmartGolf has a license agreement for handicap processing. Hosting is undertaken on a robust secure cloud platform located in the EU, and with significant scope to expand bandwidth and processing power.